Equal AI
iOS FAQs

Conversations & Summaries

01Where can I find all my call summaries?

All call summaries are on the Conversations list on the home screen. Each row shows the caller's name and a one-line summary of the last call.

02What is the one-line summary?

A short description of what the call was about, generated by your assistant after handling the call, so you can quickly understand why someone called without reading the full transcript.

03Where can I see the full conversation?

Tap any conversation in the Conversations list to open the full call screen. You'll see the complete transcript, an audio recording (with play, pause, and speed controls), and a detailed summary.

04Can I listen to the call recording?

Yes. Open any conversation -> tap the Play button on the Call Summary card. You can also adjust playback speed (e.g., 1x, 1.5x, 2x).

05Are calls always recorded?

Only the portion of the call handled by the AI Assistant is recorded. Once you take over, recording stops. Calls that ring directly to you (without going through the assistant) are not recorded.

06How accurate are the summaries?

The summary is generated from the actual conversation with the caller. The clearer the caller explains their reason for calling, the more accurate the summary. A small disclaimer appears at the top of every conversation: 'Your AI can make mistakes.'

07Can I rate the call experience?

Yes. At the bottom of every completed conversation you'll see a 5-star rating prompt. Your rating helps improve the assistant.

08Where should I check details after a call is handled?

All call-related details are on the Conversations screen on the home page.
Steps: Open the Home Screen -> Tap the conversation you want to view. There you can see the summary, call recording, and full conversation transcript for each handled call.

09How do I delete one or multiple conversations?

On the Conversations list, swipe left on a conversation (or long press / use the edit option) to delete a single one, or tap the edit option to enter multi-select mode, select the conversations you want, and tap the Delete icon. Confirm to permanently delete.

10Can I undo a deleted conversation?

No, deleted conversations cannot be recovered.

11How do I delete a specific call log?

Open the contact's Profile screen -> find the call log under Call History -> swipe left on the call log -> Delete.

12What happens if I delete all call logs from a contact?

If all call logs of a contact are deleted, the conversation for that contact is also automatically removed from your Conversations list.

13Can I share or copy a caller's details?

Yes. Long-press a conversation -> Share to open the iOS share sheet. You can also tap the 3-dot menu inside a conversation to copy the caller's name or number.

14Does deleting a muted caller's conversation unmute them?

No. Even if you delete the conversation, the mute preference is retained. If the caller contacts you again, they'll still be muted.Yes, you can ask customized questions to the caller by following these steps: