Account, Support & More

Open the Home Screen -> Settings -> Account & Data -> Logout -> tap Logout in the confirmation prompt. You'll then need to remove call forwarding before logout completes.

Call forwarding is managed by your network provider, not Equal AI. If you don't remove it before logging out, your calls keep being forwarded even though the assistant can't handle them. Removing it ensures calls come straight to your phone.

On the Remove Call Forwarding screen during logout, tap the Dial button to call the forwarding removal code. If that fails, copy and dial ##002# in your dialer to remove all call forwarding at once. After dialing, tick the confirmation checkbox and tap Logout.

Logging out doesn't delete anything. All call recordings, logs, and personal information remain intact and will be available when you log back in.

Equal AI works on Android devices running Android 10 or higher. It's compatible with all major telecom providers in India, except BSNL. iOS support is coming soon.

Logout retains your data and keeps your account — you can log back in anytime. Delete Account permanently deletes your data and removes your account — you can't recover it (signing up creates a new account). Want a break or switching devices? Log out. Leaving permanently? Delete your account.

Open the app -> Settings -> Account & Data -> Delete Account -> share feedback -> Proceed -> tick the checkbox 'I understand that by deleting my account, all my data will be permanently deleted' -> Delete Account -> remove call forwarding via the Dial button (or dial ##002# manually) -> tick the confirmation checkbox and tap Confirm & Delete Account.

All personal information, call recordings, call logs, and related data are permanently deleted from our systems within 24 hours, subject to any legal or regulatory retention requirements.

Account deletion is permanent and cannot be undone. To use Equal AI again you'll need to sign up and start fresh — none of your previous data will be linked to the new account.

Your account is marked for deletion immediately. All data is permanently purged from our systems within 24 hours.

Call forwarding is managed by your network provider, not Equal AI. If you don't remove it, calls keep being forwarded even after your account is deleted — meaning callers might still hear an old greeting. Removing it ensures calls come straight to your phone after deletion.

You'll see an 'Account Deletion Failed' screen with a Try Again option. Tap Try Again to retry. If it persists, you can reach out via email — the app will pre-fill an email to support with your details.

Deleting your account does not automatically cancel an active subscription. You must cancel separately through Apple before or after deletion: iPhone Settings -> your name -> Subscriptions -> Equal AI -> Cancel subscription. If you don't, Apple will keep charging you even though your account no longer exists.

Through multiple channels: caller-level feedback (5-star rating after every assistant-handled call), App Store review, or Email/Call via the Help Center in Settings.

Open the conversation in your Conversations list -> scroll to the bottom -> tap the 5-star rating prompt: 'How would you want to rate your call?' Your rating helps improve the assistant.

Equal AI requires active mobile data or Wi-Fi for real-time cloud processing. A stable connection ensures best performance and accurate call handling. If a proper connection isn't available, calls ring directly on your phone instead of going through the assistant.

About 1-2 MB per call. For most users receiving 20-30 calls a day, this is roughly 30-60 MB daily — a light footprint that won't strain your data plan.

Live transcription relies on your internet connection. If your network is slow or unstable, transcription may lag slightly. Once your connection improves, the full conversation syncs to your app.

Equal AI works on iPhones running iOS 16 or higher. It's compatible with all major telecom providers in India, except BSNL. (Internal note: details pending confirmation — verify before publishing.)

Equal AI supports only one phone number per user for the time.

Equal AI is currently designed for iPhone only. Can expect in future.

Call alerts when your assistant handles calls, important account updates, and helpful guides on key features — including detailed summaries of conversations your assistant had on your behalf.

We'll only send WhatsApp messages if you opted in during sign-up. To stop them, disable WhatsApp Updates in Settings (Home screen -> Settings -> WhatsApp Updates).

Turn off 'Get updates on WhatsApp' from WhatsApp Updates in Settings (Home screen -> Settings -> WhatsApp Updates).

Tap 'Invite a Friend' at the bottom of the Settings screen. You can share the invite via WhatsApp, iMessage, or any other app on your phone.