Received a message from Equal?
Here's why you heard from us and exactly what happens to your information.
01What is Equal, and why did it message me?
You called someone who uses Equal to handle calls on their behalf. After you spoke to their Equal assistant, it sent you a confirmation so you know your message reached them.
02Why do you have my number?
From the call you made. Nowhere else. Equal only receives your number because you called someone who uses Equal.
03How do I know this message is genuine and not spam?
A real message clearly identifies Equal and tells you who it is speaking on behalf of. Equal will never ask you for an OTP, password, money or payment details.
04What does Equal AI do with my phone number and my message?
One call. One purpose. Your number and message are used to help the person you called understand why you reached out and to send you a confirmation. Not for marketing. Not for anything else.
05Does Equal AI store or record anything about my call?
What you say to Equal can be recorded so the person you called can hear why you called, in your own words. If they take over or pick up directly, that part is only recorded if they've chosen to record their calls.
06Who can access my call or the details I shared?
The person you were trying to reach. They can access the details of your interaction with their Equal assistant. Equal doesn't sell, share or disclose them to anyone else, except where required by law or with your consent.
07Is my information used for advertising or shared with third parties?
No. Your information is used for the call and the confirmation, nothing else. We don't use it to advertise to you or share it with third parties.
08Is a profile being built about me?
No profile. No enrichment. No cross-referencing. Equal doesn't turn your phone number into a profile or add it to an advertising or contact database.
09How long is my phone number stored?
Only for as long as it's needed to send confirmations and maintain a record of the call.
10Can Equal AI see my WhatsApp profile, photo or status?
No. Equal has the number you called from — not access to your WhatsApp account.
11What happens to my data if I opt out?
We remember one thing: don't message this number again. Opting out stops future confirmations. Your number is kept only to remember that choice.
12Can I get a copy of my own call recording?
The recording and summary belong to the person you called. If you'd like access, you'll need to ask them directly.
14Does receiving these messages cost me anything?
Nope. Equal doesn't charge you for receiving a confirmation.
15How do I stop receiving these messages?
Right from the WhatsApp message. You don't need an Equal account or the Equal app. Just use the opt-out option in the message.
16If I stop them for one person, does it stop them for everyone?
Yes. One choice covers all of Equal. Once you opt out, you won't receive these kinds of messages from anyone using Equal.
17Who do I contact if I have a privacy question or concern?
Talk to us. We're happy to answer questions about how your information is handled.
Phone: +91 80199 06600
Email: hey@equal.in